Privacy Policy

Last updated: [PLACEHOLDER: date]

Who we are

K&W Handyman Services is run by Richard Bullock, a sole trader. Legal name if different: [PLACEHOLDER: legal name and company number, if limited]. Address: [PLACEHOLDER: business address]. Email: kwhandyman0@gmail.com.

Data we collect

When you send the enquiry form we collect your full name, phone number, email address, location or postcode, the service you need and your description of the work. If you message us on WhatsApp we see your phone number and what you send. If you accept cookies, Microsoft Clarity collects anonymous usage data.

Lawful basis

We use your enquiry details because you asked us for a quote, and because we have a legitimate interest in replying to you. We only use analytics cookies if you accept them, which is your consent.

How we use and store data

We use your details to reply to your enquiry, give you a quote and arrange the work. We keep general enquiries for 12 months, then delete them. If work goes ahead, we keep the records we need for the job and for our accounts.

Third-party processors

• Website hosting: [PLACEHOLDER: hosting provider, e.g. Cloudflare]
• Enquiry handling (CRM): [PLACEHOLDER: confirm GoHighLevel]
• Analytics: Microsoft Clarity, only after you accept cookies
• WhatsApp (Meta), if you choose to message us there

Marketing and opt-out

We do not send marketing unless you ask for it. To stop any contact, email kwhandyman0@gmail.com.

Your rights

Under UK GDPR you can ask to see, correct or delete your data, restrict or object to how we use it, and ask for a copy you can move. Email us to use any of these rights. You can also complain to the Information Commissioner’s Office at ico.org.uk.